FAQ

ALL DISCOUNTED / SALE ITEMS ARE FINAL SALE! ALL LIAISON X SYDNEY ADAMS ITEMS ARE FINAL SALE. THESE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED.

What do I do if I receive a defective or incorrect item in my order?

Please contact customer service at support@liaisonlabel.com and we will help you get the issue resolved.

How do I cancel an order?

Please contact our customer service at support@liaisonlabel.com with your full name and order number and we will help you cancel your order. Due to the speed at which we process and ship our orders, we can not guarantee that our team will be able to cancel your order.

I want to add something to my order. How do I do that?

We cannot make any changes to the contents of your order once it has been placed. To add products to your order or change sizes, you will need to cancel your original order and place a new order. To cancel your order, please contact customer service at support@liaisonlabel.com

Where do you ship?

We currently ship to the USA and Canada. Canadian orders should expect import fees upon arrival.

I entered the wrong address, can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses. If you need to make any address changes, please inform us as soon as possible by emailing support@liaisonlabel.com The sooner we know, the sooner we can start helping you out with those changes. Liaison the Label cannot be held responsible for orders that are sent to addresses that are incorrectly entered. Although we will try our best to fix the situation, Liaison is not liable to refund/replace these order.

My package was lost in the mail and I never received it.

Liaison the Label cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.

Where is my refund?

Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you!

Can I return sale items?

All sale items are final sale. We can not process refunds for any sale items.

ALL DISCOUNTED / SALE ITEMS ARE FINAL SALE! WE WILL NOT ACCEPT RETURNS OR EXCHANGES FOR ANY DISCOUNTED ITEMS.

ALL LIAISON X SYDNEY ADAMS COLLECTION PIECES ARE FINAL SALE.

ALL SWIM SUITS ITEMS ARE FINAL SALE! WE WILL NOT ACCEPT RETURNS OR EXCHANGES FOR ANY SWIM SUITS.

You have 10 days after USPS' marked delivery date to request a return. You can request a return by contacting support@liaisonlabel.com with your full name, order number and include all details about your return request. All returns will face a $5 processing and re-stocking fee. This fee will be deducted from your returned refund amount.

Any products returned damaged will not receive a refund. Damages include but are not limited to: pet hair, smoke scent, make-up/self-tan stains, deodorant marks, and any other obvious signs of wear.

If you want to make a return, please understand that you will be responsible for any shipping fees associated returning the item.