PRE-ORDER DETAILS

PRE-ORDER FAST FACTS

Your orders will be custom-created and made just for YOU. This ensures that you are able to order every single item you are interested in!
Pre-order items should not be combined with items that are currently in stock! If you combine pre-order items and items that are currently available, ALL items will ship together at the end of that 8-10 week period!
If there are any items that are still available that you want NOW - we recommend ordering those items in a separate order so it can ship ASAP. Otherwise, it will ship when the pre-order items arrive.
All items are custom made-to-order and will require a new round of manufacturing. These items will not ship to you for 8-10 weeks. Due to the custom nature of these pieces, all pre-orders are final sale and do not qualify for returns.
Our current estimated delivery prediction is late April. Our last pre-order shipped out in just 8 weeks - but we want to give you this larger window in case things go wrong.
Please know that our team will send you frequent email updates about your order's manufacturing timeline over the pre-order period.

HOW IT WORKS

You will place an order under the "pre-order" tab on our site. The checkout process runs just like normal orders. At the end of the pre-order period, we will send all orders to our manufacturing team. Your orders will be custom-created and made just for YOU. This ensures that you are able to get every single item you are interested in! Your custom orders will take about 4-6 weeks to manufacture, a week to ship to our HQ, and another week to arrive to you. This puts the pre-order timeline at about 8-10 weeks. AKA, you order NOW and your Liaison Layered pieces will arrive in 8-10 weeks!

CAN I UPDATE THE ADDRESS ON MY PRE-ORDER

Yes, please email support@liaisonlabel.com ASAP and include your order number and updated shipping address.

IMPORTANT

Pre-order items should not be combined with items that are currently in stock! If you combine pre-order items and items that are currently available, ALL items will ship together at the end of that 8-10 week period! So, if there are any items that are still available that you want NOW - we recommend ordering those items in a separate order so it can ship ASAP. Otherwise, it will ship when the pre-order items arrive.

TIMELINE

All items are custom made-to-order and will require a new round of manufacturing. These items will not ship to you for 8-10 weeks. We promise these products WILL be worth the wait. Our current estimated delivery prediction is late April. Our last pre-order shipped out in just 8 weeks - but we want to give you this larger window in case things go wrong. Thank you Liaison Family for your continued support and we hope you LOVE everything you order!

ALL DISCOUNTED / SALE ITEMS ARE FINAL SALE! WE WILL NOT ACCEPT RETURNS OR EXCHANGES FOR ANY DISCOUNTED ITEMS.

ALL LIAISON X SYDNEY ADAMS COLLECTION PIECES ARE FINAL SALE.

ALL SWIM SUITS ITEMS ARE FINAL SALE! WE WILL NOT ACCEPT RETURNS OR EXCHANGES FOR ANY SWIM SUITS.

You have 10 days after USPS' marked delivery date to request a return. You can request a return by contacting support@liaisonlabel.com with your full name, order number and include all details about your return request. All returns will face a $5 processing and re-stocking fee. This fee will be deducted from your returned refund amount.

Any products returned damaged will not receive a refund. Damages include but are not limited to: pet hair, smoke scent, make-up/self-tan stains, deodorant marks, and any other obvious signs of wear.

If you want to make a return, please understand that you will be responsible for any shipping fees associated returning the item.